Refund policy

At KiddieJoy.pk, we want you to have a smooth shopping experience. Please read the following policy carefully before requesting a return, refund, or exchange.

1. 3-Day Checking Warranty

We offer a 3-day checking warranty on our products. If your product arrives damaged or faulty, you may contact us within  3 days of delivery to report the issue.

2. 3-Day Return & Refund Period

For returns or refunds, customers must inform us within 3 days of delivery. Requests made after 3 days may not be eligible for a return or refund.

3. Damaged or Faulty Products

If you receive a damaged or faulty product, please report the issue within the applicable warranty period. We may request pictures and a short video showing the issue before approving an exchange or other resolution.

4. Proof of the Issue

Customers requesting an exchange or reporting a damaged or faulty product must provide clear pictures and a short video showing the product and the issue.

5. Returning the Product

If your return is approved, the product must be sent back to the return address mentioned on the package slip within the applicable return period. The product should include its original packaging, accessories, and other items supplied with it.

6. Original Packaging Condition

Please do not put tape, stickers, labels, or adhesive material directly on the manufacturer's box or original packaging. If the product or packaging is returned in an inadequate condition, we reserve the right to reject the return and send the product back to the customer.

7. Refund Processing

Once the returned product is received and the return is approved, the refund will be initiated within 48 hours to the bank account provided by the customer. The time for the funds to appear may depend on the customer's bank.

8. Delivery Charges on Free-Delivery Orders

For orders that received free delivery, a Rs. 200 one-way delivery charge will be deducted from the refund amount when a return is processed.

9. Color Variations

Product colors may vary slightly from the images shown on the website due to photography, lighting, screen settings, and product availability. Color differences are not covered under our Refund or Exchange Policy, even within the applicable return period, unless the customer has paid an additional amount for a specific desired color and the agreed color was not supplied.

10. Contact Us

For return, refund, or exchange inquiries, please contact us within the applicable period.

Email: kiddiejoy.pk@gmail.com
WhatsApp: 03151301008

Please include your order number, customer details, pictures, and a short video of the issue when contacting us.