Shipping policy

At KiddieJoy.pk, we aim to make your shopping experience simple and convenient. Please read the following Shipping Policy for information about order processing, delivery charges, and delivery timelines.

1. Delivery Across Pakistan

We currently offer delivery to customers across Pakistan.

2. Delivery Charges

  • Standard delivery charges are calculated and displayed during checkout.

  • Free delivery is available on orders above Rs. 4,000.

  • Any applicable delivery charges will be shown before you complete your order.

3. Order Processing

Orders are generally processed after they have been successfully placed and confirmed.

Orders may take approximately 1–2 working days to be processed before being handed over to the courier.

Orders placed on weekends or public holidays may be processed on the next working day.

4. Estimated Delivery Time

Delivery time may vary depending on your location and courier service.

Estimated delivery:

  • Major cities: : 2–3 working days

  • Other cities/areas: 4–6 working days

  • Remote areas: Delivery may take additional time.

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, high order volumes, or circumstances beyond our control.

5. Courier Service

Orders are shipped through our available courier partners. The courier used may vary depending on the delivery location and availability.

Once your order has been dispatched, you may receive relevant delivery or tracking information where available.

6. Order Confirmation

After placing an order, our team may contact you to confirm your order and delivery details, particularly for Cash on Delivery orders.

Please make sure your name, phone number, and complete delivery address are correct when placing your order.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address, additional delivery charges may apply for re-shipping.

8. Delayed or Undelivered Orders

If your order is delayed beyond the expected delivery timeframe, please contact us so that we can check the status with the courier.

Courier delays caused by weather, holidays, operational issues, incorrect addresses, or other circumstances outside our control may require additional delivery time.

9. Damaged Package or Product

If your package appears damaged when delivered, please take pictures or a short video of the package and product and contact us as soon as possible.

For damaged or faulty products, our Return & Refund Policy applies.

10. Contact Us

If you have questions about your order or delivery, please contact us:

Email: kiddiejoy.pk@gmail.com

WhatsApp: 03151301008

Please keep your order number available when contacting us so that we can assist you more quickly.